Available to all customers using its iPhone app the pilot service allows conversations to be held in real time with a messaging bot trained in how to deal with common complaints and problems such as ...

The Bank of Scotland is piloting a service that will enable customers to have real-time conversations with a software robot via text based messages. The pilot will initially be available to 50,000 ...

Customers of a host of banks, including Bank of Scotland, Lloyds, Halifax and TSB, are reporting problems accessing funds through their banking apps Bank of Scotland customers are among thousands who ...

Lloyds Banking Group experienced a four-hour outage on Friday morning, affecting the Lloyds, Halifax, Bank of Scotland, and ...

Customers of Lloyds, Halifax, and Bank of Scotland are having issues this morning with hundreds of people reportedly unable to access their banking apps. Angry customers from the three banks, all ...

A MAJOR banking app went down today after a global outage, leaving thousands of customers without access to their accounts. Bank of Scotland customers have been unable to access their accountsCredit: ...