Service sucks! It is a sentiment loudly echoed everywhere as customers too frequently are on the receiving end of pedantic, indifferent customer service. We might promptly get what we request at a ...

“These changes ain’t changing me/ The cold-hearted boy I used to be” —The Killers (“All These Things That I’ve Done”) To what was I having such a stony reaction? Avatars used for customer service.

An animated video showing how IBM Content Manager OnDemand drives customer engagement to increase satisfaction, raise ROI Learn the latest news and best practices about data science, big data ...