To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...
As I recently wrote, “The answer is yes! – Now what's your question?” is an attitude central to any great customer service organization and culture. It’s crucial that leadership stress this principle, ...
Sabio to host "How to Build an Award Winning Customer Service Centre" briefing, Raffles Hotel, Singapore, Friday 20 th September Sabio, the leading customer service centre systems integrator, is ...
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