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In the software industry, we are all familiar with the concept of customer success. Once we made the switch from the perpetual license model to software-as-a-service (SaaS), the big problem we ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

According to Salesforce’s 2019 “State of the Connected Customer” report, which surveyed over 8,000 consumers and business buyers worldwide, 84 percent of customers say the experience a company ...

Relationship-builder. Product expert. Revenue generator. Voice of the client. These are just a few of the hats a customer success manager wears on any given day, but excelling at any of these roles ...

Customer success, a relatively new term mostly attributed to the SaaS field, has evolved dramatically since its inception just a few years ago. The concept of customer success is to arm customers with ...

Breaking stock news is now free. Create your account to stay informed—and explore the insights behind every move. Salesforce, Inc. ( CRM) Discusses Q3 Update on Customer Momentum and Success and ...

The customer success team can be the game changer you’re looking for to incentivize the growth of your business. This team is responsible for ensuring each customer achieves their desired outcome and ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Tandym Group, the leader in specialized solutions for the healthcare, life sciences, technology and professional services industries, today announced the appointment of Promit Chakrabarti as Vice ...

ST. JOHN’S, Newfoundland and Labrador--(BUSINESS WIRE)--Celtx, a leading media production software developer, today announced the appointments of Ashley Stamps-Lafont as vice president of customer ...