Scammers are barraging the tri-state with phony emails claiming to represent Best Buy’s Geek Squad tech support team. The scammers take different tactics, often claiming the target owes money for a ...

Best Buy laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The layoffs come amid a restructuring ...

Best Buy's team of security experts has been fighting several schemes invoking the Richfield-based retailer — including one to people who had purchased Geek Squad support plans. Delray Beach, Fla., ...

This week, a reader writes, "I have a Best Buy/Geek Squad account and in the years past I have allowed their techs to take over my PC remotely to clean it up so that it runs faster. Do you think I am ...

Richfield-based Best Buy Co. Inc. on Tuesday announced that its new membership program Totaltech is now available nationwide. The program, which includes unlimited Geek Squad support, costs $199.99 ...

The latest online scam targeting seniors is almost too ingenious not to work. That’s what makes it so devious — and its victims so vulnerable. Diane Belz, 68, of Delray Beach, Fla., had no reason to ...

Geek Squad agents have been flooding Reddit with images of their badges and posts about “going sleeper” after the company reportedly conducted mass layoffs this week. A former employee who spoke to ...

Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The ...