To scale its impact, InspiriTec required a flexible, cloud-based platform capable of unifying its customer engagement operations, supporting a geographically dispersed workforce and adapting to the ...

Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...

GRAND BLANC TOWNSHIP, Mich.The strike at Henry Ford Genesys Hospital has now reached the three-month mark, with no apparent ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced advancements that expand the global ...

When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates was determined to evolve its role in a rapidly changing tech ...

This latest recognition follows the company's position as a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment (US52972625 ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – Oct. 31, 2025). The Genesys ...

Nurses from Henry Ford Health Genesys Hospital in Grand Blanc Township, who are members of Teamsters Local 332, marked their 100th day on strike with a rally Tuesday.

When your customers contact you for service, they might want to track a shipment, change a flight or file a claim. But they're looking for more than just a resolution to their problems. They want to ...

Genesys has developed India’s first large-scale high-definition maps engineered specifically for vehicles enabled with ...

Genesys International Corporation announced Thursday the launch of India’s HD maps for Advanced Driver Assistance Systems, ...

The stock was in demand after the company announced the development of India's first large-scale High-Definition (HD) maps ...