Five-year partnership with Genesys enables both companies to develop and deploy innovation and best-in-class solutions in the CX market As a part of the partnership, Infosys will bring to market ...

“A Large Action Model (LAM) extends the conversational intelligence of LLMs with the ability to decide, act, and verify. They combine natural language understanding with structured policies and ...

HOUSTON, Sept. 9, 2021 /PRNewswire/ -- Today, national youth workforce development agency Genesys Works announced this fall over 600 students across the country will assume entry-level roles as ...

Unless you’ve been sleeping under a rock, it should be obvious that artificial intelligence is all the rage. Though there are many use cases and industries that AI could affect, customer experience, ...

Genesys, a provider of cloud customer experience orchestration solutions, is collaborating with Epic to deliver stronger, more connected patient journeys. Through Epic's Workshop program, the ...

Genesys, a provider of cloud customer experience and contact center solutions, is partnering with Limitless to help businesses extend their contact center teams using a gig workforce comprised of ...

Genesys’ partners in Australia and New Zealand (A/NZ) are a shining example of how its channel ecosystem can thrive, its head of strategic growth says, with the vendor placing a heavy emphasis on ...

Guiding companies toward virtual contact center operations and cloud-based customer experiences CHICAGO, Nov. 22, 2022 /PRNewswire/ -- Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading ...

This week was filled with acquisitions in the CX/marketing software tech landscape, and we've got it covered starting with news from SugarCRM. SugarCRM, a provider of CRM and customer experience ...

GRAND BLANC, Michigan — Genesys Health Foundation will host its annual Charity Classic Party with the Pros and a golf tournament in July to raise funds for the expansion of the Special Care Nursery in ...