Flow enables companies to build workflows on the Salesforce Platform that automate across Slack, MuleSoft, and Tableau, connecting systems and business processes on one CRM platform Customers like ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today introduced new generative AI workflow tools for Sales ...

The Driver and Vehicle Licensing Agency (DVLA) is leading the way when it comes to creating an operationally efficient contact centre. The Driver and Vehicle Licensing Agency (DVLA) is using ...

Salesforce beats Q3 FY26 expectations with Agentforce momentum. An analysis on valuation, competitive landscape, and stock ...

SalesforceCRM recently announced that its Einstein Bots are now generally available along with process automation tool Lightning Flow for Service. With this, the company brings the next generation of ...

Salesforce recently laid off 4,000 customer support employees as AI agents increasingly handle routine interactions. This move reflects a broader trend of automation impacting customer service roles ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

Salesforce is the best selling CRM in the world, and Snowflake is one of the top cloud data lakes. The latter lets customers store and manage massive amounts of unstructured data. When you mix the two ...