LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...
Eli covered the latest in the ever-changing worlds of telecom, streaming and sports. He previously worked as a technology reporter at USA Today. Like most companies in 2024, T-Mobile is jumping onto ...
T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized, proactive, and real-time ...
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