In the landscape of user-centered design, customer journey maps are indispensable tools. First appearing in the mid-1980s, they outline the journey of customers and users as they engage with products ...

Sprint: Did you know we have an online conference about product design coming up? SPRINT will cover how designers and product owners can stay ahead of the curve in these unprecedented times. When a ...

For many companies, the particular products and services they produce are no longer enough to differentiate them from the competition. Differentiation must therefore be derived in some other way. One ...

Get the latest federal technology news delivered to your inbox. Government leaders are getting serious about improving customer experience. The latest White House Budget Proposal states that the ...

RISE is convening educators and humanitarian aid workers to build a User Experience Map for our project titled: Removing Barriers to Education for Refugee Children through Enterprise Software as part ...