MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™, today announced it has received multiple industry honors for innovations across its Workforce ...

In large contact centers, workforce management and real-time operations are often out of sync—leaving supervisors blind to schedule adherence, planners slow to react, and agents frustrated by constant ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that TrustRadius has recognized Verint Workforce Management™ (WFM) with three Winter 2023 ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that its Workforce Engagement solution has been named a leader in The Forrester Wave™: ...

New Platform Integration Enhances Hybrid Human-AI Agent CX Teams With this partnership, Parloa delivers its scalable AI agents, while Verint provides the operational infrastructure to forecast, ...

Embracing a channel-less mentality and a single workforce approach for all workers involved is critical for customer engagement success, Verint CEO Dan Bodner told the audience today at the company's ...

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these ...

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it signed a $13 million multi-year deal agreement with one of the top U.S. insurance companies. The deal includes several AI-powered ...

Verint Systems Inc., of Melville, says its workplace tracking software was chosen for a top award from a trade magazine. Verint was named CRM magazine's "Service Winner" (which Verint says is the ...

Stop choosing between innovation and control. Get real-time schedule adherence and full workforce visibility, in one integration. SAN RAMON, Calif. & MELVILLE, N.Y.--(BUSINESS WIRE)-- Dialpad, the ...