eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay's Q3 2023 results reinforce the belief that the stock is a potential value trap, with low growth expected. The company faces challenges in the e-commerce landscape, including intense competition ...

eBay isn't taking "no" for an answer. The company has changed the personalized settings for roughly 6 million customers who signed up for eBay between April and November of last year after a bug in ...

EBay initially thought that user data was safe following the security breach it fell victim to recently. As it turns out, that wasn’t the case at all; as Reuters noted in a recent report, eBay has now ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Ebay is doubling down on its investments in AI-powered customer ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

An eBay buyer countersued a seller who sued her for negative online comments. April 25, 2013 — -- With the growth of such customer review sites as Yelp and TripAdvisor, and e-commerce sites like ...

eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced Thursday. The program is anticipated to create nearly 300 ...

Following yesterday’s announcement of a cyberattack which compromised a “large number” of eBay users’ personal information, several lists purporting to contain that illegally acquired information have ...

SALT LAKE CITYSALT LAKE CITY — Online marketplace operator EBay Inc. said Tuesday it will close its Vancouver, Canada customer service facilities by Sept. 30, affecting 700 workers, in a move to ...

Quick: how many customers that buy from you on eBay are return customers? Not sure? Here’s a fast way to get an idea of the percentage. Divide your unique feedback by your total feedback (total is ...

In response to complaints from users, eBay Inc. will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers, the online auction company announced Sunday.