eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

eBay isn't taking "no" for an answer. The company has changed the personalized settings for roughly 6 million customers who signed up for eBay between April and November of last year after a bug in ...

In response to complaints from users, eBay Inc. will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers, the online auction company announced Sunday.

An eBay buyer countersued a seller who sued her for negative online comments. April 25, 2013 — -- With the growth of such customer review sites as Yelp and TripAdvisor, and e-commerce sites like ...

Quick: how many customers that buy from you on eBay are return customers? Not sure? Here’s a fast way to get an idea of the percentage. Divide your unique feedback by your total feedback (total is ...

Ebay is focusing on AI’s ability to enhance personalization both during customer visits to the site and prior. The company started using generative AI to personalize U.S. emails via its customer ...

eBay reported better-than-expected third quarter results and upped its outlook while noting that it has a few big initiatives ahead that will take months to pay off. The company reported third quarter ...