Managed service providers often rush into AI deployment without first understanding customer needs. Chance Weaver, vice ...

Early public sector adopters are proving what's possible with process intelligence — from identifying billions in potential ...

Discover how integrators can leverage software innovations with Randy Stearns, CEO of D-Tools and Chris Smith, principal of ...

These three tools don't operate in silos; they form a powerful, iterative loop that is the engine of data-driven product ...

A CRM can be transformed from a simple client tracking tool into a powerhouse of growth that fuels your success while keeping client relationships personal and authentic.

Procedureflow, the intelligent knowledge management platform, today announced the launch of AI Search and AI Process Designer, two new AI-powered tools designed to help employees and agents find ...

The Dickson Company announces today the introduction of its market-leading Mapping Suite in Europe, the Middle East (EMEA), Africa and Asia, a comprehensive cloud-based solution designed to help ...

It also highlights where AI adds value and where human input makes more sense. Automating parts of this workflow, including ...

Choosing an ITSM platform can feel a bit like choosing a long-term partner: you’re not just buying features, you’re ...

Collision repair’s future “will be decided by who connects the deepest,” he wrote in one post. “Efficiency and AI are powerful … but human connection, elevated soft skills — listening with empathy, ...

S ometimes writing your ideas in your notes isn't enough. That’s when you need to get your thoughts out of your head and onto ...

Six LBS faculty consider what the coming year is likely to hold and what this means for policymakers and leaders ...