I booked a business class seat for my American Airlines flight from St. Thomas to Charlotte, but 45 minutes before boarding, ...

A woman is sent to economy class after her business class seat broken. An agent promised her money, but it never came through ...

If your boarding pass doesn't have an assigned seat and instead shows these three letters, there's a strong possibility your ...

You may be surprised to zoom right onto a future international flight thanks to facial-recognition tools being tested at ...

There's no denying airports can be more than a little chaotic. Thousands of strangers under one roof, some sleep-deprived, ...

I’m one of those travelers who almost exclusively travels with a carry-on bag. I often solo travel across Europe, and when ...

When Laura MacLennan’s business class seat broke, she was sent to economy class. An American Airlines agent promised a refund and $500 in compensation, but it never came through. Can she recover the ...

Airline boarding passes can be a mystery of acronyms, but one code could mean the difference between getting on a flight or being left behind. That unlucky code is "GTE," "gate," or "see agent," which ...

Upgrades, downgrades and a few surprises—2025 rewrote the air-travel rule book. Here's what you missed, and what to expect in ...

That’s technically a battery, just so you know," an officer says to the flight attendant in newly released body camera ...

Avoid these travel missteps for a smoother airport experience. I spent 15 years working in the travel industry, specifically as an airline check-in and gate agent for the majority of that time. During ...

“Gate lice” has become a widely used term to describe passengers who cut in line when boarding a plane, and one gate agent ...