Businesses that still rely solely on manual replies often end up wasting time, losing momentum and burning out their teams.

A teen told a Character AI chatbot 55 times that she was feeling suicidal. Her parents say the chatbot never provided ...

Megan Garcia, a mom who filed a suit against Character AI in a Florida court, said her 14-year-old son, Sewell, was ...

Researchers are scrambling to figure out why generative AI appears to lead some people to a state of “psychosis.” ...

OpenAI said the new ChatGPT would be more empathetic, but so far, it still feels like I'm talking to a very polite robot.

General-purpose AI chatbots (e.g., ChatGPT, Claude, Gemini)—designed for broad assistance and conversation, not therapy: They ...

A brief conversation with a trained chatbot proved roughly four times as persuasive as a traditional political ad on ...

Where Winds Meet players are taking a novel approach to solving riddles by… simply telling the game's AI-powered chatbot NPCs ...