Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

A fivefold spike in automated interactions is redefining what customer architecture needs to be. The window for ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

South Jersey residents can access energy bill support through multiple programs including LIHEAP, which offers grants up to ...

Airlines aren't always on the hook when your flight is canceled or delayed. Before you ask for compensation, ask these two ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

RestoPros of Tulsa, a leading restoration services provider serving the greater Tulsa metropolitan area, emphasizes its commitment to industry-leading certification standards through the Institute of ...

Freedom Mobile is warning customers about a privacy breach that exposed personal details for what the company says was a ...

Veeva AI Agents work seamlessly within Veeva applications and have direct, secure access to data, documents, and workflows ...