Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

Customer service is at its own “faster horses vs. automobiles” moment.

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

In morning trade, the ASX AI share is up over 11% to $3.85. Get Started Investing You can do it. Learn about investing with ...

The North Carolina Division of Motor Vehicles releases a strategic plan that sets priorities, goals and strategies for the ...

South Jersey residents can access energy bill support through multiple programs including LIHEAP, which offers grants up to ...

Airlines aren't always on the hook when your flight is canceled or delayed. Before you ask for compensation, ask these two ...