Verint ®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 Report. The report highlights Verint's 50+ AI-powered ...

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In large contact centers, workforce management and real-time operations are often out of sync—leaving supervisors blind to schedule adherence, planners slow to react, and agents frustrated by constant ...

GRAND BLANC TOWNSHIP, Mich. – Questions are emerging about whether Henry Ford Health’s Genesys Hospital had enough staff to handle the church attack Sunday in Grand Blanc Township. ---> ‘Evil act of ...

The evolution of AI in contact centers and enterprise operations is disrupting customer processes and may change the outcomes of software investments, according to new research from global AI-centered ...

Innovation by software providers is outpacing enterprises’ ability to adapt but provides opportunity to modernize customer experiences, new research says The ISG Buyers Guides™ for Contact Centers, ...

Innovation by software providers is outpacing enterprises’ ability to adapt but provides opportunity to modernize customer experiences, new research says The evolution of AI in contact centers and ...

GRAND BLANC TWP., Mich. (WNEM) - For a second straight day, hundreds of nurses and case workers are walking the picket line outside Henry Ford Genesys Hospital. About 750 employees represented by ...

Mordor Intelligence values the current global workforce management software market at $9.4 billion and expects it to reach $11.7 billion by 2030, expanding at a 7.1 percent compound annual growth rate ...

Grand View Research valued the worldwide contact center interaction analytics market at $1.9 billion last year and expects it to reach $5.8 billion by 2030, growing at a compound annual rate of 20.5 ...

Software investment firm Thoma Bravo has agreed to acquire Verint, a customer experience, or CX, automation company, in an all-cash transaction valued at approximately $2 billion. In a joint release ...

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