By: Ginger Conlon , 17 hours ago Posted in: Genesys Casual Personally, best moment was getting married on the 10th anniversary of our first date, in the park where we had that date. Work-wise, best …

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Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the …

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Hi everyone, We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud. These changes aim to give you more control, greater …

Jan 6, 2025 · No replies, thread closed. We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing Genesys …

The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know.

Mar 10, 2025 · Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment. If you require a premises deployment, Genesys …

Apr 3, 2025 · New Feature: Agent Timeline View is Now Live! We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors powerful visibility …

May 9, 2025 · Following Genesys' announcement of the deprecation of "Genesys Enhanced TTS" (excluding Polly, which doesn't meet our needs), we are seeking a replacement. We want to engage …